Return & Refund Policy

These terms apply to orders shipped from our website. Online orders picked up in store, and all purchases made in our store, follow our in-store return policy (see "Pickup orders" below).

Return window

Returns must be postmarked, or brought to our store, within 14 days of delivery. We recommend a trackable shipping service, as we can't refund items that don't reach us.

What we accept

Items must be unworn and unused, with all original tags attached. Items marked "Final Sale" in the product description cannot be returned. At this time, no other items are final sale.

How to start a return

1.      Email orders@lakecountryoutfitters.com or call 706-485-7866 with your order number and the items you're returning.

2.      Ship your return to: 
Lake Country Outfitters
ATTN: RETURNS
1020 Lake Oconee Parkway
Eatonton, GA 31024

3.      Return shipping is the customer's responsibility.

You may also return a shipped order in person at our store, Monday–Saturday, 10 a.m.–5 p.m. Eastern, within the same 14 days. Please bring your order confirmation.

Exchanges

Exchanges are available in person only, at our store, based on what we have in stock. We're unable to place special orders for exchanges.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, email orders@lakecountryoutfitters.com within 10 days of delivery with your order number and photos. (This applies only to these issues; all other returns follow the return window above.) We'll replace the item or refund it in full, including original shipping. If we need the item back, we'll send you a prepaid return label.

Pickup orders

Online orders picked up in store follow our in-store return policy: refunds are available within 7 days of the order date, whether or not the order has been picked up. After 7 days, the sale is final. Store credit is not available for online orders.

Refunds

Once your return is received and inspected, we'll refund your original form of payment within 72 hours. Your bank or card issuer may take several more business days to post it. Original shipping charges are non-refundable, except as noted below. Store credit is not available for online orders.

Exchanges

Exchanges are available in person only, at our store, based on what we have in stock. We're unable to place special orders for exchanges.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, email orders@lakecountryoutfitters.com within 10 days of delivery with your order number and photos. (This applies only to these issues; all other returns follow the return window above.) We'll replace the item or refund it in full, including original shipping. If we need the item back, we'll send you a prepaid return label.

Pickup orders

Online orders picked up in store follow our in-store return policy: refunds are available within 7 days of the order date, whether or not the order has been picked up. After 7 days, the sale is final. Store credit is not available for online orders.

Shipping Policy

Thank you for shopping with Lake Country Outfitters. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Where we ship

We currently ship within the United States only.

Processing time

Orders are processed and shipped within 2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day. Delivery time depends on the carrier and the shipping method you choose.

Shipping rates

Shipping charges are calculated at checkout.

In-store pickup

Choose "Pickup" at checkout to collect your order at Lake Country Outfitters, 1020 Lake Oconee Parkway, Eatonton, GA 31024. Store hours are Monday–Saturday, 10 a.m.–5 p.m. Eastern.

Pickup orders are usually ready by the next day we're open. Please wait for your "Ready for pickup" email before coming in, and bring your order confirmation. All orders are charged at the time of purchase, whether shipped or picked up.

We hold pickup orders for up to 30 days. Refunds on pickup orders are available within 7 days of the order date, whether or not the order has been picked up; after that, the sale is final. We'll contact you before your refund window closes and again before the hold period ends. Pickup orders can't be converted to shipped orders, but unclaimed orders can be shipped at the customer's expense.

Gift wrapping

Gift wrapping is not available for online orders at this time.

Questions

Email orders@lakecountryoutfitters.com or call 706-485-7866.

Once placed, online orders may not be cancelled.