Refund policy

Return & Refund Policy

These terms apply to orders shipped from our website. Online orders picked up in store, and all purchases made in our store, follow our in-store return policy (see "Pickup orders" below).

Return window

Returns must be postmarked, or brought to our store, within 14 days of delivery. We recommend a trackable shipping service, as we can't refund items that don't reach us.

What we accept

Items must be unworn and unused, with all original tags attached. Items marked "Final Sale" in the product description cannot be returned. At this time, no other items are final sale.

How to start a return

1.      Email orders@lakecountryoutfitters.com or call 706-485-7866 with your order number and the items you're returning.

2.      Ship your return to:
Lake Country Outfitters
ATTN: RETURNS
1020 Lake Oconee Parkway
Eatonton, GA 31024

3.      Return shipping is the customer's responsibility.

You may also return a shipped order in person at our store, Monday–Saturday, 10 a.m.–5 p.m. Eastern, within the same 14 days. Please bring your order confirmation.

Refunds

Once your return is received and inspected, we'll refund your original form of payment within 72 hours. Your bank or card issuer may take several more business days to post it. Original shipping charges are non-refundable, except as noted below. Store credit is not available for online orders.

Exchanges

Exchanges are available in person only, at our store, based on what we have in stock. We're unable to place special orders for exchanges.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, email orders@lakecountryoutfitters.com within 10 days of delivery with your order number and photos. (This applies only to these issues; all other returns follow the return window above.) We'll replace the item or refund it in full, including original shipping. If we need the item back, we'll send you a prepaid return label.

Pickup orders

Online orders picked up in store follow our in-store return policy: refunds are available within 7 days of the order date, whether or not the order has been picked up. After 7 days, the sale is final. Store credit is not available for online orders.